Privacy Policy & SMS Terms and Conditions
Last Updated: 11/08/2025
EZIRIDEZ LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Non-Emergency Medical Transportation (NEMT) services, website, and SMS (text messaging) communications.
Information We Collect
We may collect the following types of information from you:
Full name
Contact information (phone number, email address, home address)
Pickup and drop-off locations
Appointment details (date, time, and healthcare facility)
Payment details (if applicable)
Any other information you voluntarily provide when scheduling transportation or contacting us
How We Use Your Information
We use your personal information to:
Schedule and provide NEMT transportation services
Send trip confirmations, reminders, and driver notifications via SMS
Communicate regarding changes or updates to your trips
Improve our services and ensure quality customer care
Respond to inquiries and customer service requests
Comply with legal and regulatory obligations
How We Share Your Information
We do not sell or rent your personal information.
We may share your data only with:
Authorized employees, drivers, or dispatch personnel to coordinate trips
Healthcare facilities or agencies involved in scheduling your transportation (if applicable)
Service providers that assist with scheduling, billing, or communication—under strict confidentiality agreements
Government or regulatory agencies when required by law
Data Security
We use appropriate administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, or misuse.
Your Rights
You have the right to:
Access, update, or correct your personal information
Withdraw consent for SMS communications at any time
Request deletion of your data, subject to legal obligations
Contact us with questions or concerns regarding this Privacy Policy
SMS Terms and Conditions
By providing your mobile phone number and opting in, you consent to receive Non-Emergency Medical Transportation (NEMT)-related text messages from EZ iRidez LLC. These messages may include:
Appointment confirmations and reminders
Trip updates and driver arrival notifications
Delay alerts or schedule changes
Feedback or follow-up requests
We do not send promotional or marketing messages without explicit consent.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to any message. You may also text HELP for assistance or visit https://www.eziridezllc.com.
Your consent to receive SMS messages is not a condition of service.
SMS consent is not shared with third parties or affiliates.
Children’s Privacy
Our services are intended for adult customers and authorized caregivers. We do not knowingly collect or solicit personal information from children under 13 years of age.
Changes to This Policy
We may update this Privacy Policy and SMS Terms from time to time. Any changes will be posted on this page with a new “Last Updated” date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
📞 +1 (505) 355 6766
📧 info@eziridezllc.com
📍 4801 Lang Ave Albuquerque NM 87109
